Before you register at Space XY, take five minutes to read this guide — it could save you time and money. This practical walkthrough covers everything from account creation to withdrawals, with a detailed example of wagering calculations.

Before You Start

• Check that online gambling is legal in your jurisdiction. The casino holds a Curacao license, which means winnings may be subject to local income tax in some EU/Nordic countries — consult a tax advisor.
• Prepare a valid email address and a smartphone (for 2FA setup). You’ll also need an identity document for KYC verification.
• Decide which deposit method you prefer. The casino supports Visa, Mastercard, e-wallets (Skrill, Neteller), bank transfers, and cryptocurrencies. Minimum deposit is usually €10 or equivalent.
• Set a budget before you play. Never deposit more than you can afford to lose.
• Understand the bonus terms: most welcome offers have wagering requirements between 30x and 45x. Read the full terms on the promotions page.
• If you plan to play on mobile, the casino’s progressive web app (PWA) can be launched from your browser — no app store download needed.

Creating Your Account

1. Visit the casino homepage and click “Sign Up” or “Register”.
2. Fill in the registration form: username, email, password (must be at least 8 characters with a number and symbol).
3. Select your currency and country. Ensure your details are accurate — they will be checked during KYC.
4. Agree to the terms and conditions, then submit. You’ll receive a confirmation email with a link — click it to verify your account.
5. After verification, log in and go to your profile. Enable two-factor authentication (2FA) under Security settings. Use an authenticator app like Google Authenticator.
6. Make your first deposit via the Cashier. Choose a payment method, enter the amount, and confirm. The funds appear instantly for most methods.

How Wagering Works

When you claim a bonus, the bonus amount and sometimes the deposit are locked until you meet wagering requirements. Let’s calculate with a typical offer: a 100% match bonus up to €200 with a 40x wagering requirement on the bonus alone.

Example: You deposit €100 and receive a €100 bonus. Wagering requirement = €100 (bonus) × 40 = €4,000. You must place bets totaling €4,000 before you can withdraw any winnings from the bonus.

If the requirement is on deposit + bonus (common in some casinos), then wagering = (€100 deposit + €100 bonus) × 40 = €8,000.

Game contributions vary: Slots usually count 100%, table games like blackjack may count only 10%, and some games (e.g., baccarat, roulette) may count 0%. Always check the bonus terms.

Important: If you play a game with a 10% contribution, a €100 bet only reduces the wagering requirement by €10 (€100 × 0.10). Using the deposit+bonus example, you’d need to bet €80,000 in blackjack to clear €8,000 requirement (€8,000 / 0.10).

Formula: Required turnover = Wagering requirement / Game contribution rate.

Security Overview

The casino uses 128-bit SSL encryption to protect data transmission. Accounts are secured by 2FA. The platform undergoes regular third-party audits for fairness (RNG certification). KYC verification is mandatory before any withdrawal — you’ll need to upload a photo ID (passport or driver’s license), a proof of address (utility bill or bank statement), and sometimes a selfie holding the ID. This process usually takes 24–48 hours. The operator follows anti-money laundering (AML) policies and reserves the right to request additional documents.

For EU players, note that Curacao-licensed casinos are not regulated by EU authorities. You should keep records of your deposits and withdrawals for tax purposes.

Note: Never share your password or 2FA codes. The casino will never ask for them via email or phone.

Deposits & Withdrawals

Deposits are instant for e-wallets and cards (except bank transfers which can take 1–3 business days). Withdrawals are processed within 24 hours after KYC approval, but actual transfer times depend on the method: e-wallets 1–2 days, cards 3–5 days, bank transfers 5–7 days. Minimum withdrawal is €20. Maximum withdrawal limits may apply per transaction or per month — typically €10,000 per month for standard players. Higher limits can be arranged with VIP support.

Important: If you used a bonus, you must complete the wagering before requesting a withdrawal. Any attempt to withdraw before meeting requirements will void the bonus and associated winnings.

Worth Knowing

Troubleshooting

• Login failure: Clear browser cache and cookies, or try a different browser. If 2FA code is not accepted, ensure your device’s time is synchronized (enable automatic time zone).
• Deposit not credited: Check if your payment method is supported for your country. If the transaction was deducted but not credited, contact live chat with the transaction ID.
• Bonus not applied: Some bonuses require a promo code. Go to the cashier, click “Bonuses”, and enter the code if needed. Also check the bonus expiry — most are valid for 7 days after activation.
• Withdrawal pending longer than stated: Confirm that your KYC documents are fully approved. If still pending after 48 hours, contact support. Avoid canceling the withdrawal to re-trigger — it may reset the processing time.
• Game not loading: Disable browser extensions like ad blockers. For the PWA, update the app by removing the shortcut and adding it again from the browser menu. If using a VPN, try disabling it — some games block VPN IPs.
• Account locked: This usually happens after multiple incorrect password attempts. Use the “Forgot Password” link. If locked due to security reasons, contact support to verify identity.

Players Ask

How long does KYC verification take?

Typically 24 to 48 hours after submitting clear documents. During busy times it may take up to 72 hours.

Can I change my currency after registration?

No, the currency is set during account creation and cannot be changed later. Choose carefully.

What games can I play with bonus money?

Bonuses are usually valid for slots only. Table games and live dealer games often contribute 0% or a very low percentage. Check the terms of the specific bonus.

Is there a maximum win from bonus spins?

Yes, most free spins have a cap on winnings, often €100 or €200. Any excess will be forfeited.

How do I reset my 2FA?

Contact customer support. You will need to provide identification and answer security questions. Once verified, they will disable 2FA so you can set it up again.

What happens if I don’t meet wagering in time?

The bonus and any winnings from it are forfeited. The deposit itself remains available for play without bonus terms.

Can I have multiple accounts?

No. Multiple accounts are prohibited and all will be closed. Any balances will be forfeited.

Is the casino mobile-friendly?

Yes, the website is fully responsive. You can also install the progressive web app (PWA) from your browser for a app-like experience.

How do I self-exclude?

Go to Responsible Gaming in your account settings, or contact support. You can set a cooling-off period or permanent self-exclusion.